Supermoto Plug
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Returns and refunds

ALL SALES FINAL – RETURN & REFUND POLICY

Thank you for shopping with Supermoto Plug . Please review this policy carefully before placing your order.

ALL SALES ARE FINAL

Due to the nature of motorcycle, e-moto, mini bike, performance, and specialty parts, ALL SALES ARE FINAL.

We do not accept returns or exchanges for:

  • Ordering the wrong part, size, color, model, or variation
  • Parts that do not fit your motorcycle, e-moto, mini bike, or custom application
  • Change of mind or buyer's remorse
  • Unwanted or unused products
  • Installed, mounted, assembled, modified, scratched, damaged, or used products
  • Electrical components
  • Special-order or custom products
  • Clearance, discounted, or discontinued products
  • Shipping delays outside of our control

It is the customer's responsibility to confirm fitment and compatibility before ordering.

If you are unsure whether a product will fit your application, please contact us before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If we shipped you the wrong product, or your item arrives damaged or appears to have a manufacturing defect, contact us within 3 calendar days of delivery at supermotoplug@gmail.com.

Please include:

  • Your name
  • Order number
  • Description of the problem
  • Clear photos of the product
  • Photos of the shipping box and packaging, if applicable

Do not install, modify, use, or attempt to repair a damaged, defective, or incorrect product.

After reviewing the claim, we may, at our discretion, provide a replacement, store credit, refund, or other appropriate resolution.

Submitting a claim does not automatically guarantee a refund or replacement.

FITMENT & COMPATIBILITY

Product descriptions, compatibility information, measurements, and fitment recommendations are provided as accurately as possible. However, motorcycle and e-moto applications can vary due to year, model, trim, aftermarket modifications, manufacturing changes, and custom setups.

The purchaser is ultimately responsible for verifying that the product is appropriate for their specific application.

Parts will not be eligible for return because of fitment issues unless we shipped an item different from what was ordered.

INSTALLATION

Many products sold by Supermoto Plug are performance or mechanical components that may require professional installation.

Installation should be performed by a qualified technician when appropriate.

We are not responsible for:

  • Improper installation
  • Incorrect assembly
  • Damage caused during installation
  • Damage caused by misuse or abuse
  • Damage resulting from modifications
  • Failure to follow manufacturer instructions
  • Damage to other components resulting from installation or use of a product

Once a product has been installed, mounted, modified, or used, it is considered accepted by the customer and cannot be returned.

ORDER CANCELLATIONS

Orders may begin processing immediately after they are placed.

Once an order has been processed, packaged, or shipped, it cannot be canceled.

If you contact us before processing begins, we may attempt to cancel the order, but cancellation is not guaranteed.

SHIPPING

Customers are responsible for providing a complete and accurate shipping address when placing an order.

We are not responsible for delays caused by shipping carriers, weather, incorrect addresses, delivery attempts, or other circumstances outside of our control.

If tracking shows an order as delivered but you cannot locate the package, please contact the shipping carrier first.

LOST OR DAMAGED SHIPMENTS

If a package appears to have been lost or damaged during shipping, please first contact the shipping carrier. Claims must be submitted within any applicable carrier deadlines.

Keep all original packaging, boxes, labels, and damaged products until the claim has been resolved.

REFUSED & UNDELIVERABLE PACKAGES

Orders that are refused, returned to sender, or determined undeliverable because of an incorrect or incomplete address are not automatically eligible for a refund.

Any additional shipping charges associated with reshipping an order are the customer's responsibility.

CHARGEBACKS

Customers are encouraged to contact us directly regarding any order issue before initiating a payment dispute or chargeback.

Fraudulent or abusive chargebacks may be disputed using order records, shipping confirmation, tracking information, correspondence, and acknowledgment of this policy.

WARRANTY

We do not provide any additional warranty unless specifically stated in writing on the product listing.

POLICY AGREEMENT

By completing a purchase from Supermoto Plug, you acknowledge that you have reviewed the product information, verified compatibility for your application, and agree to this All Sales Final – Return & Refund Policy.

By placing an order, you understand and agree that all sales are final except where otherwise required by applicable law.

CONTACT

Feel free to contact us any time at supermotoplug@gmail.com